Floral Deliveries to the U.S. and Canada
* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.
Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject a $10.00 charge.
Floral Order Delivery Times
Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
When the Recipient Is Not Home
The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.
Due to limited availability of florists open Sunday, we can not guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available.
International Floral Deliveries
Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.
Gift Items Shipped Directly
Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.
Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
All transactions are in US currency. All inclusive pricing includes a $9.95 transaction fee but does not include a 7% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.
Return & Refund Policy
As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days.
Please report any issues within 3 days of receipt. We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.
Please report any issues within 3 days of receipt. We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.
Please report any issues within 3 days of receipt. We will pick up the product and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in the same container or basket.
• Refunds will be processed immediately after the product is returned to the shop, though it may take your bank/credit card company 2-7 business days to post funds back to your account.
• Refunds will not apply if a replacement product was supplied and accepted.
• Conklyn’s Florist must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
Conklyn’s is appreciative of your patronage. Please let us know how we can help you by calling us at (703) 299-9000 or e-mailing us at firstname.lastname@example.org.
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